Return & exchange
We understand that sometimes, items may not meet your expectations or may not be suitable for your needs. Therefore, we have implemented a 14-day exchange policy to ensure customer satisfaction.
If you wish to exchange a product purchased from our website, please follow the guidelines below:
Contact our customer service team within 14 days of receiving your products
Our customer service team will provide you with instructions on how to proceed with the exchange process. You may be required to provide pictures of the product, packaging, and any damages.
The product must be in its original packaging and in unused condition. It must not be damaged, soiled, washed, or altered in any wOnce we receive the product and verify that it meets the exchange policy requirements, we will process the exchange. You may choose to exchange the product for another item of equal or lesser value or receive store credit for the full purchase price.
If the item you wish to exchange for is of greater value, you will be required to pay the difference.
Please note that the customer is responsible for the shipping costs associated with the exchange. We recommend using a trackable shipping method for your protection.
Our exchange policy is subject to change without notice, and we reserve the right to refuse any exchange that does not meet the requirements listed above.
Thank you for shopping with us, and we look forward to providing you with exceptional service.